Have some questions?

These are some our customers often ask...

Frequently Asked Questions

When are you open? Do I need an appointment?
We're open every Monday to Friday from 8:00AM to 5:00PM. On Saturdays, we're open from 8:00AM to 12:00PM. We're closed on Sundays. 
We recommend calling to schedule an appointment to make your visit as smooth as possible
Do you work with insurance companies?
Yes, we work with all insurance companies and have an in-house staff to help make processing all that paperwork easier. From the estimate and quote, to the work and final paperwork, we're here to help. 
How long will my repairs take after dropping the car off?
Every car is different and so is every accident. Depending on the damage severity, we'll work to make sure you have a clear date of when you can expect to have your vehicle back. We can help you arrange a rental while you are waiting. 
Do you use OEM Manufacturer approved processes?
Our entire garage uses OEM Manufacturer approved equipment, procedures, and parts. We focus on repairing your car to the exact standard that it was before the accident. 
What is the difference between OEM parts and procedures and aftermarket parts and procedures?
OEM parts and procedures are car parts and equipment approved for body shop use by the original manufacturer. That means, whatever your make and model, we use the same technology that their own staff would use at the factory. 
Will my paint match my repairs or will it look like two different colors?
We have an in-house spray booth and paint match technology. That means that even unique colors or factory specials will have flawlessly matched paint across the entire repair. It will look just like day one. 
How can I get my car there if it doesn't drive? Do you work with a tow company?
Yes - we are partnered with long-time Staten Island business J&J Towing for 24 hour towing services. 
To get in touch with them, call 718-370-8697.
What does it mean if the insurance company tells me my vehicle is a Total Loss?
During the estimating and inspection process, your insurance company provides a threshold for the cost of repair in which the company will have to evaluate the repair. 

Most of the time, the insurance company will assess the value of the vehicle and figure out a repairable cost to spend on the fix. This can take a few days to complete, but there are a few reasons they might mark your vehicle as a total loss.

If the value of the repair is greater than the cost of the insurance company replacing your vehicle, usually around 75% of the total value, they will say that is an Economic Total Loss and pay the total vehicle value to the owner. 

If there is damage that is not repairable, they will mark the vehicle as a Structural Total Loss since it is not fixable or is unsafe to repair. 

See what our customers say about us. 

Get in touch with us now to schedule an appointment. 
We used Mola at the recommendation of an auto mechanic that we highly trust. Dominick and Joe went above and beyond to fix my car. They made me feel so comfortable and had my car done quickly and as promised. Their work is meticulous. If I ever need work again I will 100% use them and will recommend them to anyone that needs body work.
James H.
James H.
16:38 03 Dec 22
I’ve been a customer of Mola for several years now. A real family business that takes tremendous pride in their work and are true perfectionists. When my car suffered extensive damage in a accident, Dom and Joe made the process of getting it repaired smooth and painless by working directly with my insurance and keeping me well informed of the progress. The end result was a factory quality, completely undetectable repair.
Andrew D.
Andrew D.
01:59 30 Aug 22
They are a great family owned business very professional they did excellent work on my truck $20000 worth of damage thery made it like new they do not use after market market parts everything came from the dealership I am so satisfied with the work that they did I will recommend so many people to come to this collision shop For all types of work they are the best thank you for everything you've done for me Number one body shop of all 5 boroughs
Danny S.
Danny S.
00:42 28 Jul 22
After accident I was recommend to Mola for my repairs. They took care of everything and kept me updated along the way with the progress. Car looks better then new. Great experience would recommend
Andrew L.
Andrew L.
18:00 13 Jul 22
Beyond exceptional! My car is brand new!!I highly recommend coming here for their services, they’re true professionals!
Pasquale R.
Pasquale R.
17:17 12 Jul 22
After a minor accident I went to Mola Auto Collision on Castleton Rd in Staten Island.They are the most professional body shops I've ever encountered. Dom & Joe- father & son are so trustworthy, competent, friendly & accommodating. I was so impressed by their workshop...clean & totally organized. I was having problems getting parts. They knew someone that gave me names & numbers of the manufacturer's personnel to help expedite the repair. After a bit of a wait the parts came & I can't even tell you what an awesome amazing job they did to repair my damage. I am so happy & hoping others will benefit from this review as I would sincerely give them 10 Stars if I could.
Toni C.
Toni C.
15:55 08 Jun 22
My whole experience was great, they went above and beyond of our agreement, the whole repair was better than I expected . I highly recommend them.
Bandcat
Bandcat
15:41 18 May 22
If you truly care for your car or truck and take pride in its appearance, Mola Collision is the only shop to go after an accident.Dom & Joey are perfectionists. I have used only them for over 20 years. They recently repaired my wife's 2015 Chevy Tahoe after it was side swiped while parked. When she picked up her truck, the entire vehicle looked brand new. All lines between fender, doors, & quarter panels are perfectly straight & even. The best part is, this is the kind of service you get at Mola.Richie the car, truck, & motorcycle enthusiast.
Rich
Rich
18:41 11 May 22
My Honda Pilot got hit wile parked on a Friday night April 15, 2022 and next day I found Mola to see if they would be able to pick up my Pilot for possible fixing. And oh boy they work fast I went next day with pictures and my pilot was picked up in less than 30 minutes. And they are on point with details and very professional. They not only work with the customer but with the insurance companies. They are amazing I recommend them 1,000%
Jacqueline V.
Jacqueline V.
03:29 01 May 22
Joe and Dom of Mola Collision are absolutely amazing. I brought my daughters car in after she was in an accident. From the moment we stepped in the body shop they treated us with such professionalism. They kept up updated every step of the way. When we picked up the car it looked brand new. I would highly recommend them for any auto body need.
Amy G.
Amy G.
18:53 31 Mar 22
Dom and his son Joe are 2 of the most knowledgeable and experienced mechanics on the Island.They are the type of guys who go to bed and wake up thinking about your car and if it is running as it should be.I've had multiple jobs done there including a perfect paint match to the factory color.This is a TRUST-based business. If you want mechanics who will treat your car the way YOU treat it yourself - check out Mola.Ask about a sweatshirt too!
Anthony F.
Anthony F.
01:48 17 Jan 22
The entire process of getting my car fixed was so easy because of Dom and Joe. Not only did Mola fix the damage, but made my BMW look brand new. Their attention to detail shows how much pride they take in their work. To make things even better, my car was ready for pick up in only a few days! All around great experience - I couldn't recommend them more!
Nicolette C.
Nicolette C.
00:14 29 Dec 21
My car looked mint when I got it back. They take pride in there work.
Joseph M.
Joseph M.
20:56 03 Nov 21
Unfortunately accidents happen. Unfortunately, it happened to our Brand New 2021 SUV. Thankfully, all involved were fine.We took our truck to Mola Collision, which came highly recommended through a mutual friend. Finding a reliable and honest collision shop is very hard to come by these days. Mola was comforting, professional and their quality of work was amazing!! The SUV looked Brand new again as though out of the showroom. The body work and paint was spot on!
Kim U.
Kim U.
19:53 02 Nov 21
I was so overwhelmed when I hit somebody's car. Brought my car to Dominik. He calmed me down, worked on my car and made me feel better. He was honest, professional and affordable. Thank you so much father and son. God 🙌. Keep up the awesome👌 job....
Sarah O.
Sarah O.
01:02 28 Oct 21
I had damaged to the driver side front of my car and as also hit in the back. They told they will take care of everything. They are very professional and made me feel at ease with the whole process. They had the car ready before the time they told me. Which was awesome and the reason why I’m a repeat customer. That is why I would recommend them to anyone looking for a great Body Shop.
Kareem J.
Kareem J.
19:46 16 Sep 21
I brought my car to Mola to be fixed after a deer hit. The two driver side doors, cracked windshield and a few other things needed to be fixed. Joe was awesome! He knew exactly what do & kept me posted about the progress of the repair. Ten days later my car looks amazing! I’m so happy! Thanks Joe!!
Jennifer S.
Jennifer S.
17:24 10 Aug 21
I am completely satisfied with my car repair. The work done by Domenick and Joe is perfect even though my paint color was extremely hard to match. They are professional, courteous and friendly. I wouldn't hesitate to recommend them. Best outcome from a repair I've ever had.
Kathy M.
Kathy M.
23:43 14 Jul 21
My car was rear ended. The rear door and back bumper had to be replaced along with some other parts. My friend recommended Mola Auto so I went there. They were completely professional. They took care of my Auto Insurance and repaired the vehicle. What I liked most was that I didn't have to leave the car there until they ordered and received the replacement parts. I brought the car in on Wednesday and picked it up on Monday. Thank you Mola!
Michael G.
Michael G.
17:01 08 Jul 21
Excellence!Mola took care of me after I was hit in the right rear by 2 drag racing cars at high speeds on 440. I had just bought my new lexus months before and only had 3000 miles on it. Needless to say, I was pretty upset. Dom and his team were super professional. They turned my vehicle around in 2 weeks which is amazing considering the extensive amount of damage. It looks fantastic and I swear it drives and looks like the accident never even happened. Don't wait - call Mola first!
Alison M.
Alison M.
16:06 19 May 21
Dominick & Joe were extremely professional & courteous... They even stayed late to get the job finished before the weekend to save me from having to keep the rental car longer.. They made my truck look like it did the day I left the dealership... An honest, reliable, skilled body shop is hard to find... You won't be disappointed with these guys!!!
Gina E.
Gina E.
17:37 01 May 21
Fair pricing, excellent customer service.
ziaulhaqq H.
ziaulhaqq H.
17:36 06 Mar 21
Dom and Joe are simply the best they treated me as a family member and they left my 2017 Honda Pilot like new.they are number one I recommend them
Gustavo G.
Gustavo G.
00:20 25 Feb 21
The best place I ever had to bring my car I can truly say they are for you and not for the money I can't give them a 5 I say 100
Michael S.
Michael S.
21:31 16 Jan 21
The best. Finish like glass. Color matching - perfect. Panel alignment perfect. Hands on management. Family run. Don is top notch. I've tried the rest and I'll stick with the best. Absolutely undeniably satisfaction every time. Thank you Mola 👍
Jr C
Jr C
17:02 26 May 20
This is the second time my car has been hit by another car. My car was returned to me by Mola after the repairs and it is like the collision never happened!!!! Excellent customer service, fantastic staff and Dom makes u feel like family. I won’t go anywhere else!
Debi O.
Debi O.
16:35 12 Feb 20
Excellent work and great people that own it
Thomas T.
Thomas T.
15:16 02 Oct 19
Don and his son Joe make you feel as if you are at their dinner table! I have been there a few times over the years and Dom always explains what he is doing and why, and he will let you know what your options might be, and he always helps you make an informed decision. I can’t say that I ever had a problem with their work.
James V.
James V.
18:43 29 Apr 19
When my car got damaged in a hit and run, Mola Auto Collision saved me! Not only did they fix my car quickly, but they were so professional and respectful. Throughout the entire the process I never felt as if I was getting ripped off or taken advantage of. Great prices and great service!
Nicole B.
Nicole B.
23:13 02 Apr 19
We were referred to Mola by another auto shop in our area. That should tell you everything you need to know about who they are and how good they are. Our truck was sideswiped in front of our house. Not only was Mola able to get our truck in the same day we got an inspection, but they started on it almost immediately. Joe was very thorough and very informative about what they were going to do. Dominic treated our truck like it was his own. The one thing they both said a lot was "we're going to fix it right." As long as we're living in Staten Island, we'll be taking our vehicles to Mola.
Kathryn B.
Kathryn B.
20:07 19 Sep 18
Car body repairs are great and reasonable in price car looks new
Richard B.
Richard B.
14:56 23 Jun 18
Great service and great staff Dominic and Joe really know how to take care of you. If you have any needs for your car This is the place to go
Peter M.
Peter M.
11:30 29 Apr 18
Mola Auto by hands down is the best collision place the Staten Island has to offer...Always paying maticulas attention to detail on any repairs or custom work. The caliber of work that is done is always the best. See Dominick or Joe his son a family operation...
John P.
John P.
13:32 29 Mar 18
Small shop with huge results. I trust very few people with my cars and the guys at Mola have knocked it out of the park time and time again. So far I've had 3 vehicles in the shop with perfect results. The color matching is spot on down to the metallic flake amount. Never again will I be going to another body shop
Joe R.
Joe R.
17:38 24 Mar 18
Highly recommend the expert collision repair team of Joe and his father. The Mola staff has returned each and every vehicle that I have dropped off over the years in pristine condition. The staff is always accommodating to my work schedule and my finances. Thank you for treating my vehicle as if it were your own.
Joseph B.
Joseph B.
15:35 14 Apr 17
I am new to Staten Island and suburban living all together. One morning I loaded my two kids in the car to spend a weekend in jersey with my mom and as I was pulling out of the driveway I hit our fire hydrant and ripped our front bumper off. I found molar online and decided to give them a shot. I am so glad I did. Here I am a woman with two children under the age of two parking in front of an auto body shop with a ripped bumper. They were so helpful! They explained the process, help me with my kids and drove with me to a rental car company. They waited with me for a while. Once I got my rental car they came back and helped meInstall my two car seats in the rental. Took about a week to get the job done and when I picked up my car it looked great!!! So nice and accommodating from the start and we're very fair in pricing. I fully trust them and would recommend anyone to go to them.
LiMary D.
LiMary D.
23:42 12 Apr 17
Mola Collision is that rarest of businesses: an HONEST auto repair shop. They provide caring and expert service at the fairest prices I've ever encountered at a body shop. Dom and his son do everything they can to make and keep customers. I've been going to them for over ten years, for both insurance work and out-of-pocket repairs. Big job or small, they get it right the first time, often doing extra little things beyond the quoted work at no additional charge. They take your car in on the appointed day, and get back to you when promised. This is the kind of family-run, neighborhood business we all should support!
Marc H.
Marc H.
16:38 03 May 14
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